Ever tried to reorder something from Home Depot, only to realize their app won’t even show you what you bought two years ago? For a company as massive as Home Depot, it’s honestly shocking how clunky and outdated their technology feels compared to other big retailers.

Order History Limits Make Repeat Shopping a Headache

Let’s say you want to buy the exact same blinds you got a couple of years back. Simple, right? Not at Home Depot. Their online order history only goes back 25 months. Anything older than that just vanishes, and—get this—there’s no search function to help you dig up that specific paint color or light fixture you bought ages ago.

So if you’re hoping for easy repeat purchasing, you’re pretty much out of luck. Most retailers, like Amazon, let you search through years of order history with just a few clicks. Home Depot’s approach? Well, it leaves a lot to be desired.

The Home Depot App: More Frustration Than Help

A lot of customers have voiced their complaints about the Home Depot app, and it’s not hard to see why. Search is unreliable, product info often feels incomplete, and the whole thing just runs…slowly. When you’re standing in the aisle, trying to compare specs or check if an item is in stock, every second counts. Instead, you end up refreshing and squinting at your phone, hoping for the best.

Other big box stores like Lowe’s or Target have invested heavily in making their apps fast and user-friendly. Home Depot, on the other hand, still feels stuck in the early 2010s.

Returns and Payments: Still Stuck in the Past

It’s not just the app that’s lagging behind. The in-store experience has its own headaches, especially when it comes to returns. If you paid via PayPal, returning an item can take up to 30 minutes, as the system seems to struggle to process these transactions. Employees get just as frustrated as customers, and what should be a two-minute process turns into a test of patience.

And don’t even get started on payment technology. While most retailers rolled out tap-to-pay and contactless payments years ago, Home Depot only started offering this feature recently, according to PYMNTS.com. In an age where even tiny coffee shops accept Apple Pay or Google Pay, it’s baffling that a major retailer took so long.

Why Is Home Depot’s Technology So Outdated?

So, what’s going on? Home Depot is a multi-billion dollar business, yet its tech feels like an afterthought. Here are some of the most common pain points customers talk about:

• Order history limited to just 25 months, no search or filtering
• App search is unreliable and often misses products
• Returns—especially with PayPal—are slow and glitchy
• Contactless payment options arrived years late
• Product info in the app and site is often incomplete

For comparison, other retailers are racing to add convenience features, app integrations, and smart search tools. Home Depot customers are just asking for the basics to work.

A Real-Life Frustration: Trying to Buy Again

Picture this: You finally decide to replace those old blinds in your living room. You know you bought the perfect style from Home Depot a few years ago, so you pull up the app, expecting to reorder in seconds. But your order history stops at 25 months and there’s no way to search by keyword or filter by product. After 15 minutes of scrolling and groaning, you give up and start browsing competitors instead. That’s more than just annoying—it’s lost business.

What Needs to Change?

For a retailer that prides itself on “doing it right,” Home Depot’s technology has a long way to go. Shoppers expect fast, reliable apps, full order histories, and speedy returns—especially when competitors already offer them. If Home Depot wants to keep customers coming back, they’ll need to step up their tech game.

So what’s your experience been like with Home Depot’s technology? Is it just a few annoying quirks, or is it driving you away for good?